Round Table Review

Prevention is certainly better than a cure. Here's what I do: I took the time, trouble and expense of getting an airtight contract and terms of service drawn up. With every new client/project I make time to go over these documents with the client, section by section and make sure that the terms of the contract is understood. I get it signed and sealed and I require a deposit payment of either 50% or a third, depending on the scope. I don't release source files, or completed work until all balances are paid in full and the client signs off on the deliverables. Fortunately I haven't yet had a client who did not pay me for completed work. It pays to screen your clients before-hand as well - I'm very picky in this regard.

Have them sign a contract and require 50% up front. Also specify within the contract that the 2nd payment is due on a particular date and not when the customer feels it is "finished". Some web design customers never got back to us on revisions but we still got paid in full. I've noticed a lot of customers drop the ball when they are included in the revision process and feel their site isn't finished yet. Protect yourself with a contract and require payment at specific times throughout the design process.

My client agrees to pay but never does. It is a lot of money and they always make an excuse - it has been 6 months and they keep making excuses. I have no idea what to do. I guess small claims court.

I myself couldn't have said it better.